Month: May 2018

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5 Reasons for Better Apartment Repair Documentation

(Author's note: As the CEO of ServusConnect, its my job to stay close to our clients; this is important to not only gauge satisfaction with our product, but also to inspire innovation in our platform by staying close to the operational trends,…


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Your residents have something to say, but are you giving them a voice?

We all know how important online reviews have become in attracting new residents. We also know what it's like to be flamed on an apartment online review site by a frustrated resident who claims you "never listened or resolved my issue on multiple…


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Multifamily Budget Season: 4 Ways To Use Maintenance Data for Smarter Decisions

Property management budgeting season is typically not the highlight of multifamily managers' annual calendar. Off-sites, bootcamps, late nights, endless spreadsheets, stacks of reports to filter through...ugh. A thorough, well-crafted budget often…


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Think your multifamily maintenance staff can't learn tech? Think again

The thought of giving your multifamily maintenance technicians something new to learn, especially technology, is not a hill many apartment operators want to climb. Why is this? Our knee jerk reaction is to think about the tech who still has a…


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4 Reasons to Apply Technology to Apartment Maintenance

If you are in the multifamily apartment business, you know this drill: A resident drops by the office, calls in, or logs into their resident portal to report an issue. When they can get to it, a staff member promptly logs the issue into their…