New and Improved Servus Request On-Hold Features

SERVUS REQUEST “ON-HOLD” WAS A HIT…

so we made it even better.

In early 2020, ServusConnect launched several COVID-related features to assist with protecting the health and safety of Property Management Teams (including Service Technicians and Vendors) as well as Residents. Building on the success of the Servus Request On-Hold feature, ServusConnect is releasing a major update to further enhance this feature.

Dashboard Widget

Easily keep track of all the On-Hold Servus Requests in our brand-new dashboard widget.

Expiration & Reroute Selection

Set an optional expiration date for when the Servus Request should be automatically removed from On-Hold.

You can also reroute the Servus Request to a different Service Professional if needed.

Resident Notifications

Select a pre-canned (or custom) message to the Resident to give them an update on the status of the Servus Request.

Reasons & Tags

Select a reason for placing the Servus Request On-Hold and Auto-Tag Requests for easy organization.

 

Improving resident engagement in 2022?

Schedule a consultation with our team to plan out how to make resident engagement amazing in the months and years to come.

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5 Takeaways from Apartmentalize 2021

5 Takeaways From Apartmentalize

The ServusConnect team had a blast meeting many of you face-to-face (finally!) at Apartmentalize in Chicago last week! Here is what we took away from the conference sessions and meetups.

1. Virtual Maintenance Management is Ramping Up

The “Virtually Unstoppable – Managing Properties from Anywhere” session provided a glimpse into the future of Maintenance Management by outlining some innovative approaches to keep maintenance moving during COVID and how some of these techniques & technologies are here to stay.

We’re on board with this sentiment and have been working on some exciting innovations around Resident Maintenance DIY. Let us know if you want a peak!

 

2. Hiring & Retaining Maintenance Team Members Will Continue to be Difficult

Maintenance team member turnover is said to be in the +40% range this year and every operator we spoke to at the conference is feeling this statistic.

Ease of training is going to continue to be critical for this team member persona, including the mobile app you give them to track & manage their service requests. The good news is that the ServusConnect Team is pretty good at that!

3. Our Analytics & Plan View Inspections Were a Hit!

At Apartmentalize, everyone wanted to talk about ServusInsights, which provides game-changing insights & reporting into maintenance operations.

We also launched our Plan View Inspection tool, which allows you to see & annotate unit floorplans and property maps, make notes in each room, with specific instructions, upload pictures, and more.

 

4. Most Innovative Product at the Expo

While there’s no shortage of “furnace filter changing” policies & practices, it has always been a pain to manage & track replacements!

We were blown away by the furnace filter subscription service, Second Nature, and their new foldable furnace filters. Small enough to ship directly to residents and includes instructions!

 

5. It’s really good to be F2F again!

Everyone was excited to have in-person chats and we realized how much we’ve missed that priceless face-to-face conversation with our partners, customers, and colleagues. We’re definitely looking forward to our next opportunity to do it again!

 

Let’s Talk Property Maintenance

In case we missed you at Apartmentalize, scheduling a call with our team is easy! Just click below to get started.


Feature Release: Property Resident Report

NEW FEATURE!

Property Resident Report

We’re not on summer vacation yet! Our team here at ServusConnect has been hard at work, bringing you new features, just like you asked!

This week, we’re excited to bring you our newest feature: Property Resident Report.

With ServusConnect’s new Property Resident Report, you can easily access an up-to-date list of your resident contact information for your entire property.

See Errors

Now you can view any errors in your database, such as invalid phone numbers or missing email addresses.

View Opt-Outs

You can also see which residents may have opted-out of text messages and are missing new alerts.

Stay Updated

Now you can optimize your communication strategy and ensure that all residents are staying updated with alerts and notifications.

 

So, How Does It Work?

Step 1:

Simply choose the property you want to include and select “Export Resident Report.”

 

 

 

Step 2:

Once you’ve done Step 1, you’ll get a CSV file with all the information you need.

 

 

 

Step 3:

Now you can easily filter for missing emails and phone numbers and residents who have opted out of messages.

 

To learn more, watch this video