Articles and Info

Foundations of the New Operational Standard in Multifamily Maintenance

Soooo, just being honest here - the original title of this post was "Foundations of the New Normal in Multifamily Maintenance". It just didn't feel right and though accurately descriptive, the term "new normal" is, well, an over-used and somewhat…


Our commitment to help Multifamily Maintenance Teams during COVID-19

The COVID-19 virus is creating disruption and risk for multifamily operators everywhere. A few weeks ago we started to review and consider what it is we should be doing now, later, and longer-term. The features & details below detail work done…


Multifamily Gets Creative During COVID-19 Lockdown

COVID-19 is forcing all of us to get creative on how to stay connected with each other during this global initiative to "flatten the curve". Where I live in North Carolina, my family's favorite restaurant, like many others around the country, has…


Amid COVID-19 We're Thankful For Multifamily Maintenance Teams

One of the really great parts of my job as CEO of ServusConnect is traveling around the country, meeting with multifamily operators (executives & practitioners alike) and having discussions about their successes & challenges with maintenance…


5 Keys to Unlocking The Potential of Multifamily Maintenance Data

As much as multifamily has become data-driven, there are a few major areas of operation that still operate in the dark from a data perspective.   Multifamily Maintenance Operations is one of them.   The reasons why vary, but the primary…


3 Simple Incentive Programs for Multifamily Maintenance Technicians

There is no doubt we are living in a data-driven world - and Multifamily has always loved it's data!Using property or regional performance data to evaluate and incentivize property management staff is well-worn using metrics such as lease quotas,…


Why Real-Time Language Translation Matters in Multifamily Maintenance

Pressures On The Multifamily Job Market We are all familiar with the US economic recovery over the past few years. Increased corporate economic development is resulting in growing GDP and increased consumer confidence. The net result, at the end of…


5 Apps Multifamily Property Teams Need for Emergency Events

It should be no surprise for multifamily apartment operators that emergencies happen. Our team has spent enough time on multifamily properties to hear numerous stories of how the property teams (office, leasing, and maintenance staff) were the first…


Considering Smart-Home Tech In Your Multifamily Apartments? Read This First...

Previously posted in Multifamily Insider It seems everything is "Smart" these days. Smart....locks, speakers, thermostats, lights, TVs, register-vents, refrigerators, faucets, security systems, cameras....the list goes on! It seems there are plenty…


5 Things Your Technicians Want You To Know About Mobile Maintenance

Getting rid of paper work orders and enabling mobile/digital service response for your maintenance teams will speed up service, provide precise repair documentation and significantly improve resident experience. These alone are great reasons to make…


8 Must-Have Apps for Multifamily Maintenance Technicians

With apartment maintenance and repairs, getting resident service requests completed correctly and in a timely manner is critical to consistently exceeding resident expectations. Maintenance Operations, done right, can become a valuable component in…


Is the Technology Interface the Next Amenity In Multifamily?

Everything seems to be "Smart" these days. Locks, speakers, thermostats, lights, TVs, register vents, refrigerators, faucets, security systems, cameras....the list goes on! There are plenty of options in the market for multifamily apartment…


The Smartphone Dilemma in Multifamily Apartment Operations

In multifamily apartment operations, moving maintenance and other field service jobs away from paper-based, manual business processes and over to mobile, app-based, digital workflows is a major initiative for 2018/19. Enabling massive productivity…


3 Reasons Why Real-Time Maintenance is Mission Critical

We all know how important a good maintenance team is to the day-to-day operational success of a property. However, in today's "I need it now" economy, the old ways of manual, paper-driven maintenance processes no longer meet these high expectations.…


Who is Alexa, and what is she doing in my house?!

Unless you've been hiding under a rock, you already know that Alexa* is Amazon’s virtual personal assistant that is gaining a massive following and importance in the marketplace. With over 30,000 skills, Amazon is aiming to make your life, and how…


5 Reasons for Better Apartment Repair Documentation

(Author's note: As the CEO of ServusConnect, its my job to stay close to our clients; this is important to not only gauge satisfaction with our product, but also to inspire innovation in our platform by staying close to the operational trends,…


Your residents have something to say, but are you giving them a voice?

We all know how important online reviews have become in attracting new residents. We also know what it's like to be flamed on an apartment online review site by a frustrated resident who claims you "never listened or resolved my issue on multiple…


4 Ways To Use Maintenance Data During Multifamily Budget Season

For multifamily managers, budget season typically is not the highlight of their annual calendar. Off-sites, bootcamps, late nights, endless spreadsheets, stacks of reports for filter through...ugh. A thorough, well-crafted budget often requires us…


Think your multifamily maintenance staff can't learn tech? Think again

The thought of giving your multifamily maintenance technicians something new to learn, especially technology, is not a hill many apartment operators want to climb. Why is this? Our knee jerk reaction is to think about the tech who still has a…


4 Reasons to Apply Technology to Apartment Maintenance

If you are in the multifamily apartment business, you know this drill: A resident drops by the office, calls in, or logs into their resident portal to report an issue. When they can get to it, a staff member promptly logs the issue into their…