ServusConnect™ Mobile Maintenance App End User License Agreement

Last Updated: August 17, 2021

Important Notice: At this time the Licensed Application may not be accessed or used by persons located outside of the United States. Please see Section “i” below titled “Geographic and Residency Restrictions” for more information.

The ServusConnect™ Mobile Maintenance App (the “Licensed Application”) is licensed, not sold, to you by ServusConnect, Inc., a Delaware corporation (the “Licensor”). Your license to the Licensed Application is subject to your prior acceptance of and your full compliance with this End User License Agreement (this “EULA”).

Licensor offers the Licensed Application for download, installation and use by the employees and contractors (such as back-office staff and service technicians) of multifamily property managers (“Subscribers”) that have subscribed to Licensor’s ServusConnect™ multifamily property maintenance software platform (the “Services”) under and pursuant to a Service Schedule and the ServusConnect™ Online Subscription Agreement (the “Subscription Agreement”), which is a separate agreement from this EULA. Access to and use of the Services are governed by the Subscription Agreement. Downloading, installing and using the Licensed Application are governed by this EULA. The Subscription Agreement is a binding contract between Licensor and the applicable Subscriber, a business. This EULA is a binding contract between the Licensor you (the licensee of the Licensed Application) directly. Please be advised, however, that, in addition to any rights or remedies that Licensor may have under the law, in equity or under this EULA in connection with your breach or violation of this EULA, the Subscriber with which you are associated will also be responsible and liable to Licensor for any breach or violation of this EULA that you may commit as if the Subscriber has committed such breach or violation itself, directly, as agreed by the Subscriber under the Subscription Agreement.

BY CLICKING THE “AGREE” BUTTON, YOU (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS EULA; (B) REPRESENT THAT YOU ARE 18 YEARS OF AGE OR OLDER OR OTHERWISE OF LEGAL AGE TO ENTER INTO A BINDING LEGAL AGREEMENT OR, IF YOU ARE ENTERING THIS AGREEMENT ON BEHALF OF A BUSINESS OR LEGAL ENTITY, THAT YOU ARE FULLY AND DULY AUTHORIZED TO BIND SUCH BUSINESS OR LEGAL ENTITY TO THIS AGREEMENT; (C) REPRESENT THAT YOU WILL COMPLY WITH ALL GEOGRAPHIC AND RESIDENCY RESTRICTIONS SET FORTH IN SECTION “i” BELOW TITLED “GEOGRAPHIC AND RESIDENCY RESTRICTIONS”; AND (D) ACCEPT THIS EULA AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD, INSTALL OR USE THE LICENSED APPLICATION AND DELETE IT FROM YOUR MOBILE DEVICE.

Licensor reserves all rights in and to the Licensed Application not expressly granted to you under this EULA.

a.) Scope of License: Licensor grants to you a limited, nonexclusive, nontransferable license to download, install and use the Licensed Application only for use in connection with your provision of services to the Subscriber and in support of the Subscriber’s permitted use of the Services under the Subscription Agreement (and not on a stand-alone basis), only on any Android- or iOS-based products that you own or control (your “Mobile Device”) and strictly in accordance with this EULA. The terms of this EULA will govern any content, materials, or services accessible from or purchased within the Licensed Application as well as upgrades provided by Licensor that replace or supplement the original Licensed Application, unless such upgrade is accompanied by separate or additional terms and conditions.

b.) Limitations and Restrictions: Except as and only to the extent that any of the following limitations and restrictions are prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Licensed Application, you may not: (i) copy the Licensed Application, except as expressly permitted by this EULA; (ii) modify, translate, adapt, or otherwise create derivative works or improvements, whether or not patentable, of the Licensed Application; (iii) reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of the Licensed Application or any part thereof (including any updates) or the underlying structure, ideas, know-how or algorithms relevant to the Licensed Application; (iv) remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from the Licensed Application, including any copy thereof; (v) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the Licensed Application, or any features or functionality of the Licensed Application, to any third party for any reason, including by making the Licensed Application available on a network where it is capable of being accessed by more than one device at any time; (vi) remove, disable, circumvent, or otherwise create or implement any workaround to any copy protection, rights management, or security features in or protecting the Licensed Application; (vii) input, upload, transmit or otherwise provide to or through the Licensed Application any information or materials that are unlawful or injurious, or contain, transmit or activate any virus, malware or other harmful code; (viii) damage, destroy, disrupt, disable, impair, interfere with or otherwise impede or harm in any manner the Licensor’s or its service providers’ servers or systems associated with the Licensed Application or its ability to provide services to any third party; (ix) access or use the Licensed Application (or any data or materials available via the Licensed Application) in any way that infringes, misappropriates or otherwise violates any intellectual property right, privacy right or other right of any third party, or that violates any applicable law or regulation; (x) threaten, harass, abuse, slander or defame others; (xi) publish, distribute or disseminate any inappropriate, profane, vulgar, defamatory, infringing, obscene, tortious, indecent, unlawful, offensive, immoral or otherwise objectionable material or information; (xii) upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation (commercial or otherwise); (xiii) use any manual or automatic process (such as robots, spiders or other automatic devices) to monitor or copy any of the material on the Licensed Application or for any other unauthorized purpose without the prior written consent of Licensor; (xiv) use the Licensed Application to impersonate or attempt to impersonate any person, or misrepresent your identity or affiliation with any person or organization or impersonate another person for the purpose of misleading others as to the identity of the sender or the origin of a message, including, but not limited to, providing misleading information to any feedback system employed through the Licensed Application; or (xv) knowingly aid or assist any other person in taking any of the actions prohibited by this Section “b”. If you sell or gift your Mobile Device to a third party, you must remove the Licensed Application from the Mobile Device before doing so.

c.) Reservation of Rights: You acknowledge and agree that the Licensed Application is provided under license, and not sold, to you. You do not acquire any ownership interest in the Licensed Application under this EULA, or any other rights thereto other than to use the Licensed Application in accordance with the license granted, and subject to all terms, conditions, and restrictions, under this EULA. Licensor and its licensors and service providers reserve and shall retain their entire right, title, and interest in and to the Licensed Application, including all copyrights, trademarks, and other intellectual property rights therein or relating thereto, except as expressly granted to you in this EULA.

d.) Account Security: If you choose, or are provided with, a user name, password or any other piece of information as part of Licensor’s security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Licensed Application or portions of it using your user name, password or other security information. If you permit any other person to use your account, you will be responsible for their activities while using the Licensed Application. You agree to notify Licensor immediately of any unauthorized access to or use of your user name or password or any other breach of security. Licensor has the right to disable any user name, password or other identifier, whether chosen by you or provided by Licensor, at any time in its sole discretion if, in Licensor’s opinion, the continued use of that user name, password or other identifier would be inappropriate. Accessing and using the Licensed Application without proper user name and password is strictly prohibited, constitutes a breach of this EULA resulting in the immediate termination of your right to use the Licensed Application, and may violate copyright and other laws.

e.) Consent to Use of Technical Data: You agree that Licensor, using automatic means such as cookies and otherwise, may collect and use technical data and related information—including but not limited to technical information about your device, system and application software, and peripherals—that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Licensed Application. Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you.

f.) Consent to Use of Your Information / App Privacy Policy: You also may be required to provide certain information about yourself as a condition to or in connection with downloading, installing, or using the Licensed Application or certain of its features or functionality, and the Application may provide you with opportunities to share information about yourself with the Subscriber or its tenants or residents. All information Licensor collects through or in connection with this Licensed Application is subject to our ServiceConnect™ Application Privacy Policy (available online at [https://servusconnect.com/privacy/]) (the “App Privacy Policy”). By downloading, installing, using, and providing information to or through this Licensed Application, you consent to all actions taken by Licensor with respect to your information in compliance with the App Privacy Policy. You are solely responsible for the user data you provide, input or upload to or in the Licensed Application and the consequences of providing it. Licensor does not control the user data you provide and does not have any obligation to monitor such information for any purpose.

g.) Text Alert Service: When you register to use the Licensed Application and include your mobile telephone number at registration, you will be given an option to participate in our SMS text message alert service (the “Text Alert Service”). We provide the Text Alert Service to send you status updates, notifications and other information about jobs, activities and tasks assigned to you through the Licensed Application. By subscribing to the Text Alert Service, you voluntarily authorize and direct us to send text messages using an automated system to the mobile telephone number you have provided. You are not required to use or subscribe to the Text Alert Service as a condition of using the Licensed Application or in order to benefit from other Licensed Application features that are unrelated to the Text Alert Service. Standard message and data rates may apply. Once enrolled in the Text Alert Service, you may opt out of the Text Alert Service (i.e., stop all text messages) at any time. With respect to any text message, you may reply STOP to end all messages, or you may contact us by e-mail at connect@servusconnect.com to request to opt out of the Text Alert Service. Please allow us a few days to process your opt-out request. At this time we do not send any text messages that contain marketing or promotional information.

h.) COOPERATION WITH AUTHORITIES: LICENSOR RESERVES THE RIGHT TO FULLY COOPERATE WITH ANY LAW ENFORCEMENT AUTHORITIES OR COURT ORDER REQUESTING OR DIRECTING IT TO DISCLOSE THE IDENTITY OR OTHER INFORMATION OF ANYONE POSTING ANY MATERIALS ON OR THROUGH THE LICENSED APPLICATION. YOU WAIVE ANY RIGHT TO ASSERT ANY CLAIMS RESULTING FROM ANY SUCH ACTION TAKEN BY LICENSOR.

i.) Geographic and Residency Restrictions: The Licensed Application and its associated content and services are provided from the United States and provided for access and use only by persons located in the United States. The Licensed Application and its associated content and services may not be accessed or used by persons located outside of the United States. While Licensor intends in the future to release a version of the Licensed Application for access and use by persons located outside of the United States, you agree Licensor has no obligation to do so.

j.) Updates: Licensor may from time to time in its sole discretion develop and provide Licensed Application updates, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, “Updates”). Updates may also modify or delete in their entirety certain features and functionality. You agree that Licensor has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Based on your Mobile Device settings, when your Mobile Device is connected to the internet either: (i) the Licensed Application will automatically download and install all available Updates; or (ii) you may receive notice of or be prompted to download and install available Updates. You shall promptly download and install all Updates and acknowledge and agree that the Licensed Application or portions thereof may not properly operate should you fail to do so. You further agree that all Updates will be deemed part of the Licensed Application and be subject to all terms and conditions of this EULA.

k.) Third-Party Materials: The Licensed Application may display, include, or make available certain third-party content (including data, information, applications, and other products, services, and/or materials) or provide links to third-party websites or services, including through third-party advertising (“Third-Party Materials”). You acknowledge and agree that Licensor is not responsible for Third-Party Materials, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Licensor does not assume and will not have any liability or responsibility to you or any other person or entity for any Third-Party Materials. Third-Party Materials and any links or other access thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions. Licensor reserves the right to change, suspend, remove, disable or impose access restrictions or limits on any Third-Party Materials at any time without notice or liability to you.

l.) Termination: This EULA is effective until terminated by you or Licensor. Your rights under this EULA will terminate immediately and automatically without any notice to you if you fail to comply with any of its terms. You may terminate this EULA by deleting the Licensed Application and all copies thereof from your Mobile Device. Licensor may terminate this EULA at any time without notice, for any reason or for no reason, including, but not limited to, if Licensor ceases to support the Licensed Application, which Licensor may do in its sole discretion. Upon termination, all rights granted to you under this EULA will also terminate and you must cease all use of the Licensed Application and delete all copies of the Licensed Application from your Mobile Device and account. Termination will not limit any of Licensor’s rights or remedies at law or in equity.

m.) NO WARRANTY: Licensor strives to provide a reliable and useful experience when using the Licensed Application, but does not guarantee that the Licensed Application will be available at any specific time and will not be liable for any reason if you cannot access the Licensed Application. Licensor reserves the right to alter, enhance, withdraw, restrict the use of or amend the Licensed Application (including, without limitation, the design, look and feel, functionality, content, material, information and/or services provided via the Licensed Application) in Licensor’s sole discretion at any time without notice. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE LICENSED APPLICATION IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED APPLICATION AND ANY SERVICES PERFORMED OR PROVIDED BY THE LICENSED APPLICATION ARE PROVIDED “AS IS” AND “AS AVAILABLE,” “WITH ALL FAULTS” AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE LICENSED APPLICATION AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE LICENSED APPLICATION OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

n.) LIMITATION OF LIABILITY: TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, MOBILE DEVICE FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE LICENSED APPLICATION, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL LICENSOR’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) EXCEED THE AMOUNT OF FIFTY DOLLARS ($50.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

o.) Indemnification: You agree to indemnify, defend, and hold harmless Licensor and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including actual attorneys’ fees, arising from or relating to your misuse of the Licensed Application or your breach of this EULA.

p.) Export Regulation: You may not use or otherwise export or re-export the Licensed Application except as authorized by United States law and the laws of the jurisdiction in which the Licensed Application was obtained. In particular, but without limitation, the Licensed Application may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Application, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.

q.) U.S. Government Rights: The Licensed Application and related documentation are “Commercial Items”, as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.

r.) User Disagreements: Your use of the Licensed Application may bring you into contact with other users, such as the Subscriber, its other employees or contractors or its tenants or residents. You are solely responsible for your interactions with and involvement with other users. If you have a dispute with one or more users, you release Licensor (and Licensor’s owners, officers, directors, agents and employees) from claims, demands and damages (including, but not limited to, actual, special, consequential and punitive) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

s.) Governing Law and Jurisdiction: All matters relating to the Licensed Application and this EULA and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of North Carolina without giving effect to any choice or conflict of law provision or rule (whether of the State of North Carolina or any other jurisdiction). Any legal suit, action or proceeding arising out of or related to this EULA or the Licensed Application shall be instituted exclusively in the federal courts of the United States in North Carolina or the courts of the State of North Carolina. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

t.) Severability and Waiver: If any provision of this EULA is illegal or unenforceable under applicable law, the remainder of the provision will be amended to achieve as closely as possible the effect of the original term and all other provisions of this EULA will continue in full force and effect. No failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder.
u.) Amendment: Except as set forth in Section “y” below titled “Changes to this Agreement,” no change, consent or waiver under this EULA will be effective unless in writing and signed by the party against which enforcement is sought.

v.) No Third Party Beneficiaries: Except as provided in the immediately following sentence, this EULA is for the sole benefit of the parties hereto and their respective successors and permitted assigns and/or heirs, executors, administrators, affiliates and legal representatives and nothing herein, express or implied, is intended to or will confer on any other person or entity any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of this EULA. Apple, and Apple’s subsidiaries, are third party beneficiaries of this EULA and, upon your acceptance of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third party beneficiary hereof.

w.) Injunctive Relief: You acknowledge and agree that the breach or threatened breach of this EULA would cause irreparable harm to Licensor, the extent of which would be difficult to ascertain. Accordingly, you agree that, in addition to any other remedies to which Licensor may be legally entitled, Licensor may seek immediate injunctive relief without the necessity to post a bond therefor in the event of such breach or threatened breach by you.

x.) Entire Agreement: This EULA and our App Privacy Policy and the other documents referenced herein constitute the entire agreement between you and Licensor with respect to the Licensed Application and supersede all prior or contemporaneous understandings and agreements, whether written or oral, with respect to the Licensed Application.

y.) Changes to this Agreement: Licensor may revise and update this EULA from time to time in its sole discretion. Changes are effective immediately when Licensor posts them, but are not retroactive. Your continued use of the Licensed Application following the posting of a revised EULA means that you accept and agree to the changes. You must check this page frequently so that you are aware of any changes, and immediately discontinue access or use of the Licensed Application if you do not want to agree to the revised EULA.

z.) Coordination with Apple Minimum Terms: If (and only if) you are accessing and using the Licensed Application in connection with an iOS-based product, then the additional terms and conditions of this Section “z” apply to you. This EULA is concluded between you and Licensor only, and not with Apple Inc. (“Apple”). You and Licensor each acknowledge that Licensor, and not Apple, is responsible for the Licensed Application and the content thereof, subject to the terms and conditions of this EULA. You and Licensor each acknowledge that Apple does not have any obligation whatsoever to furnish any maintenance or support services with respect to the Licensed Application. You and Licensor each acknowledge that, as between Licensor on the one hand, and Apple on the other, Licensor (and not Apple) is responsible for addressing any claims by you or any third party relating to the Licensed Application or your possession and/or use of the Licensed Application, including, but not limited to: (i) product liability claims; (ii) any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, in each case subject to the terms and conditions of this EULA. To the maximum extent permitted by applicable law, Apple will not have any warranty obligation whatsoever with respect to the Licensed Application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Licensor’s sole responsibility, subject to the terms and conditions of this EULA. In the event of any third party claim that the Licensed Application or your possession and use of the Licensed Application in accordance with this EULA infringes that third party’s intellectual property rights (an “Infringement Claim”), Licensor (and not Apple), will be solely responsible for the investigation, defense, settlement and discharge of any such Infringement Claim. Notwithstanding the foregoing, Licensor will have no liability or obligation with respect to any Infringement Claim to the extent based upon or arising out of: (a) access to or use of the Licensed Application in combination with any hardware, system, software, network or other materials or service not provided by Licensor (or authorized in the Licensed Application’s documentation or otherwise in writing by Licensor); (b) modifications or configurations made to the Licensed Application, as applicable, by anyone other than Licensor (or a party acting under Licensor’s direction) without Licensor’s prior written consent; or (c) any action taken by you relating to use of the Licensed Application that violates this EULA or is otherwise outside the scope of the rights and authorizations granted in this EULA.

aa.) Comments and Concerns: All feedback, comments and other communications relating to the Licensed Application should be directed to the Licensor:

ServusConnect, Inc.
Mailing Address: 1 Floretta Pl #80504, Raleigh, NC 27676
E-mail: connect@servusconnect.com

Privacy Preference Center